Shipping Details

At SilcoGlow.store, we strive to deliver your order as quickly and safely as possible. Please read the information below to understand our shipping process.

Processing Time

All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Times

Estimated delivery times after dispatch:

• Domestic (Australia): 3–7 business days
• International: 7–21 business days depending on destination

Please note that delivery times are estimates and may vary due to customs clearance, carrier delays, or other factors beyond our control.

Shipping Rates

Shipping costs are calculated at checkout based on your location and the weight of your order. We offer free shipping on orders that meet our minimum order threshold, as displayed at checkout.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this number to track your package through the carrier's website.

International Shipping

We ship to most countries worldwide. Please note that international orders may be subject to customs duties, taxes, or import fees imposed by your country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue as quickly as possible.

Incorrect Address

Please ensure your shipping address is correct before completing your order. SilcoGlow.store is not responsible for packages delivered to an incorrect address provided by the customer.

Contact Us

If you have any questions about your shipment, please contact us at support@SilcoGlow.store and we will be happy to assist you.